Terms of service

Who you are buying from
These terms apply to consumer purchases from Richard Stickland trading as RUN // BY // ANIMALS, Higher Dairy Cottage, Tatton, Weymouth, DT3 4BX, United Kingdom. Contact: run.by.animals@outlook.com. They work alongside our shipping and returns policies. Nothing in these terms limits your statutory consumer rights.

Ordering and acceptance
Choose your product, colour, size and quantity, then check your basket and delivery details before paying. You can correct errors before submitting your order. Placing an order is an offer to buy. We accept your order, and a contract is formed, when we send your order-confirmation email. Payment is taken through the checkout methods offered. Supplier production approval is an internal step and does not postpone our responsibilities to you.

We provide your order details and the applicable terms by email in a form you can retain. Transactions and customer service are in English. Please keep your confirmation; contact us if you need another copy. These are one-off purchases, not subscriptions.

Prices and products
Prices are in pounds sterling and include standard delivery to our current delivery area. The complete amount payable is shown before you place your order. We are not VAT-registered and do not add VAT to your checkout total.

Product descriptions and your selected options identify what you are buying. Use the size guide when choosing clothing. Lifestyle images illustrate styling and fit; screen colours may differ slightly from the physical item, but this does not remove your rights if an item is faulty or misdescribed. Card dimensions stated as “when folded” refer to the finished card size.

If we discover an availability or pricing problem, we will contact you promptly. We will not charge extra or substitute a different product without your agreement. If we cannot supply an item, we will refund payment for that item and any delivery charge due; your other legal remedies remain available.

Delivery, cancellation and complaints
Our shipping policy sets out delivery estimates and your options if delivery is late. Our returns policy explains cancellation and remedies for faulty goods. Please contact us with complaints using the details above; we aim to respond within two working days and work with you to resolve the issue. If a complaint cannot be resolved, we will provide information about an appropriate alternative dispute resolution body and whether we will participate, as required by law.

Personal information and later changes
Our privacy policy explains how we use personal information. The version of these terms provided with your order applies to that order; later website changes do not retrospectively change your contract without your agreement.